Frequently Asked Questions
Everything you need to know about shopping with CROSSOVER.
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
How can I return an item?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your products authentic?
Absolutely. CROSSOVER guarantees that all products, including limited-edition sneakers and streetwear, are 100% authentic and sourced directly from authorized distributors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I cancel or modify my order after it's placed?
To ensure fast delivery, we process orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.
How do I find the right size?
Each product page features a detailed size guide. Since fit varies by brand, we provide specific measurements and recommendations on whether to size up or down.